Taxpayer Services Representative
Taxpayer Services Representative
Lee County
Full-TimePostion Overview
JOB SUMMARY: This position is responsible for providing customer service to taxpayers.
ESSENTIAL JOB FUNCTIONS:
• Answers multi-line telephone and greets visitors; provides information and assistance; refers to appropriate personnel.
• Processes motor vehicle tag and title transactions and handicap exemptions; completes data entry for related information; inspects vehicles as necessary.
• Inspects out of state vehicles for VIN number accuracy.
• Processes manufactured home registrations.
• Processes property tax payments.
• Receives payment for designated items, makes appropriate change to customers and reconciles cash drawers.
• Ensures that tag, title, and transfer documents are filed daily.
• Makes address changes for property owners either in person, by mail, or email. Completes property assessment documentation.
• Notarizes documents as needed.
• Responds to citizens’ questions and comments in a courteous and timely manner.
• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
• Performs other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge of county and department regulations, policies, and procedures.
• Knowledge of modern office practices and principles.
• Knowledge of computers and other office equipment.
• Knowledge of job-related software programs.
• Knowledge of the function of service within the public sector, preferably within a county structure.
• Skill in operating such office equipment as a computer, multi-line telephone, calculator, copier, and facsimile machine.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.
• Ability to correctly count and handle large amounts of cash.
• Ability to deal with a wide range of persons, including situations in which individuals may be upset over some issue involved with County activities and policies.
Education Requirements
GED or high school diplomaSkill, Certification & Experience Requirements
- Clerical experience
- Customer service/public contact experience